On-line Grievance Redressal Portal launched for Transparency in Excise and Taxation Department Haryana

By 1 2 1 News Reporter

Chandigarh,25^th June:-- With a view to injecting more transparency in the working of the Excise and Taxation Department, the Excise and Taxation Minister, Kiran Choudhry, today launched an On-line Grievance Redressal Portal  www.haryanatax.com and a Toll–Free Service 1800-180-2017 here, today.

Speaking to media persons after the launch, she said that besides making the working of the department more transparent, these facilities would ensure faster disposal of complaints and suggestions of such citizens as come in regular contact with the department. Any citizen, especially a dealer registered with the department, would now be able to lodge his grievance or give any suggestion on-line at the website  and call the toll-free number for the purpose.  This would help abridge the distance between the department and citizens of the state.

The web-based, on-line grievance system would be operational 24x7 and the toll-free telephone service would be available from 10.30 a.m. to 5 p.m. on all working days.  The caller would be given a specific ID for his query or complaint  at both services. These queries, complaints and suggestions would be sent to the concerned dealing officer for quick disposal.  The caller would be duly informed regarding the status in the matter on his given telephone number as well as on his e-mail within 15 days.

Mrs Choudhry said that all tax officials of the state had been sensitized about the need for greater transparency in their working, and for faster removal of public grievances at a state level meeting held in Gurgaon, recently. The officers have also been directed to help create a conducive atmosphere for trade and industry to flourish in the state.

She said that the department had earlier launched "Amne-Samne" programme in the same spirit. Under this interactive programme, members of tax bar associations and unions of registered dealers and representatives of trade and industry   are called at a fixed venue after giving public notice. Senior officials of the department interact with them directly at  personal level. Such meetings were held in all districts of Haryana on August 24,2012 and April 26,2013.  Various suggestions and complaints received at the meetings have been duly taken care of.

She said that the launch of the grievance redressal portal and toll-free service would be another step in the same direction. The citizen will now have an immediate and 24- hour access to the decision makers in the department. It is going to be a big step to increase openness and transparency in the working of the Excise and Taxation Department. The department has also made its official website more business-friendly by posting on it all its Acts and rules made thereunder, administrative instructions and clarifications and other relevant information", she added.

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