By 121 News
Chandigarh 12th July:- Thomas Cook India, announced the launch of 'TeeCee', a unique AI powered chatbot, for a seamless digital customer experience.
According to a report by Bain & Company and Google, India has the second-highest active Internet user base globally at 390 Mn in 2018, the company's growth reinforces this with over 27% of its overall holidays being booked online.
TeeCee is part of a strategic initiative to service thedigital-native customers, with a seamless near-human experience, across digital devices.TeeCee is equipped with superior NLP (Natural Language Processing) capabilities for better understanding of user intent and offering appropriate services.
TeeCeeis built in association with Sense forth's proprietary conversational AI platform for intelligent assistants that mimics human cognitive ability in understanding and actionizing user intent.
Amit Madhan, President & Group Head–Information Technology & E Business, Thomas Cook India said that Thomas Cook India has always been at the forefront of cutting-edge digital innovation that focuses on seamless customer experience. TeeCee is a key step in our transformational journey to serving Digital First customers better. Our phased roll out in this digital evolution will enable end-to-end Forex transactions, which will be followed by Holiday and Visa service capabilities.
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