DURING LOCKDOWN, VODAFONE IDEA IS ENABLING CUSTOMERS IN PUNJAB TO AVAIL SERVICES AND DO RECHARGES ONLINE

By 121 News

Chandigarh, April 08, 2020: To ensure customers in Punjab remain connected during the lockdown, Vodafone Idea is enabling its customers to avail all services and recharges through the digital platform.
Vodafone Idea customer service teams are creating awareness among customers on accessing and taking the benefit of digital platforms through video links, GIFs, dockets that explain the process for undertaking recharge and effecting bill payments. Recharge process details are also being communicated via my Vodafone app, my Idea app and enabled via digital wallets. Pre-paid customers can also undertake recharges through their nearest Bank ATM. Additionally, Vodafone Idea is requesting digital savvy customers to help their friends, relatives and neighbors who are not familiar with digital platforms.  With retail outlets being non-operational during the lockdown, Vodafone Idea is helping its 2G customers using feature phones, to access Quick Recharge through SMS. The process is simple and easy to understand. Customers in Punjab just need to send a SMS from their registered mobile number. In some cases customers will have to complete the process by giving a missed call to a designated number.