Known for its industry-first best practices, Tanishq has rolled out a 'Gold Standard' safety e-book that reiterates company's commitment to safety and well-being of customers and its employees at the store. It covers all staff and customer touch points, entailing numerous safety measures, including contactless shopping and strict social distancing at all times.
Sharing his views on reopening of stores, Ajoy Chawla, CEO, Jewellery Division at Titan Company Limited, that Jewellery buying is a moment of joy for a customer and we want to be part of that moment in a safe, hygienic, reassuring yet welcoming manner. The Gold Standard on safety and hygiene has been designed to keep customers and employees safe throughout the time they spend at the store. A lot of detailing has gone into processes, checks and training of our employees. We are reopening our stores in a phased manner because each store has to pass an eligibility test prior to commencing operations. This is to ensure each store is 100% prepared to manage the store, staff and customers.
He further added that as we obtain permissions from local authorities, stores are sanitised and a formal safety preparedness assessment is completed. Then stores are opened in a phased manner to ensure zero-defect compliance.
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