PNB MetLife brings together the expertise of a leading global life insurance provider, MetLife, Inc., and the credibility and reliability of PNB Bank, one of India's oldest and leading nationalised banks. The vast distribution reach of PNB Bank together with the global insurance expertise and product range of MetLife makes PNB MetLife a strong and trusted insurance provider.
In these unprecedented and challenging times, PNB MetLife is determined to deliver the utmost value to all its stakeholders. The Company has been focusing on employee safety, continuity of customer services, and stakeholders whilst its running business. PNB MetLife already has a robust Business Continuity Plan (BCP) in place and technology is the most critical aspect of it.
Guided by its purpose statement, PNB MetLife has put in a robust customer communication plan to drive usage of its digital channels for any servicing request, with focus on downloading AI based customer service app - khUshi. Modes of communication ranging from emails to website updates, push notifications on customer service app and social media posts have been used extensively to build-up this communication. The Company has set-up a dedicated customer care number and opened the online channel to process claims.
In line with the regulator's (IRDAI) announcement, all PNB MetLife policies offer cover for Covid-19 and this has been proactively informed to the customers.
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